All our only payment methods are secured to ensure that your banking details cannot be identified by hackers who try to incept the transaction process.

We accept payment in all shapes and sizes! This includes payment methods such as; - Visa - Visa Debit - Solo - Maestro - Electron - Paypal You can be rest assured that GodGear is a safe space and aim to provide the upmost security when using your payment cards in our online store.

Once an order has been made, an automate confirmation message will appear on the screen with your order number. You will also receive an order number via email detailing your order number, your items, cost and a list of instructions about how your delivery will be made. This can take up to 30 minutes to arrive in your inbox - keep a look out. Once the team have processed you order request, you will receive a second email to inform you that your order has been dispatched.

Once you have placed your payment has been accepted, you will receive a confirmation email from info@thetwelfthcollective.co.uk. If you have not received your email within five minutes of your purchase, please ensure to check your Junk/Spam folder. If you have still not received your order conformation please contact us. Contact methods can be found on our contact page.

We really want to ensure you get your parcel through the door ready in time to start the next conversation with your outfit. We totally understand that there are many options to choose from at GodGear Apparel and you may want to change or even add to your order. However, unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Unfortunately we are unable to cancel or amend orders right now due to the speed in which we process and ship our products out . Please return any items you no longer wish to keep by following the instructions found on our website here or in the invoice found in the parcel itself.

We are sorry to hear that you have received an incorrect or faulty item. In order for us to quickly make it up to you and get the issue sorted, please can you send us a message with the following information: - Your full name - Your order number - Product name (this can be found on your order confirmation email or your invoice placed in your packaging) - A picture of the fault / incorrect item - A small description of the problem. A member of our customer service team will reach out to you as soon as possible and talk you through the next steps.

We do not offer an exchange facility here at GodGear Apparel. If you will like to make an 'exchange' simply return your item(s) using the return instruction found on your invoice or here on our website and order the item you want to replace it with. Your returned item will be processed and a full refund of the item will be made. Your new order will be processed as a normal order simultaneously. For more information check our returns and refunds FAQs or check out our returns and refunds policy, here.

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

You can check on the status of your parcel by using the tracking number provided in your email. Click here to track your parcel. Please note that tracking is only available once the order has been despatched. **Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

Currently we only offer one type of delivery which is called the UK Standard Delivery which can take up to 5 working days to reach you after dispatch. UK Standard Delivery costs £3.99. Please note estimated shipping times exclude processing time and are calculated from the date the order was dispatched. We advise you to keep an eye out for your tracking status to get an update on your parcel.

Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and therefore you can be rest assured that all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery. If you would like a contact free delivery, please provide this in the delivery instructions field with the delivery courier website/app.

If in the unfortunate case where you find part of your order missing, it is possible that it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel, especially if the order was a large one! To ensure you are getting all that you have purchase, check your mailbox on the date of purchase in order to double check our confirmation email. Alternately, check your parcel bag for the invoice which will detail what items are found in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days of the delivery. Our excellent customer service team will endeavour to respond and talk you through the next steps.

At this current moment we do not deliver to PO boxes or BPFO addresses. If you have any questions or queries, contact us and someone within our customer service team will be willing to help you.

If you wish to dispute a delivery, you have 28 days starting from the day a 'delivered' or fulfilled update has been made on the tracking status. We reserve the right to request for evidence, before issuing any funds including the price of the product and/or any associate delivery costs. However, there are unfortunately cases in which we are forced to dispute an order. Such cases involve suspected fraudulent activity and can range from; - Claims of unreceived orders, - Returned items after they have been used or worn - Items that have been returned but do not match what had been ordered In such cases, we reserve the right to withhold refunds and block your account or any associated account from ever shopping with us in the future. If this happens to you but you feel a mistake has been made, feel free to contact us and we can investigate this matter further.

We currently do not offer the Click & Collect option.

In order to make a return, please ensure that your return complies with the following rules; - Items must be returned within 28 days of receipt. - Items must be unworn and unwashed. - Items must have all tags attached Make sure to obtain proof of postage in case your return gets lost on its way back to GodGear Apparel!

All returns or unwanted items must be sent back within 14 days of delivery receipt. Please ensure to return parcels in their original packaging.

TBC

Our aim is to process and refund you on your return as soon as possible. However, we ask that you allow 28 days for your return to be processed and another 7 days for your refund to reach your account. Refunds will be sent to the account in which payment was first made. If you haven't received a refund and it has been more than 28 days since you posted your returns then please contact us with a picture of your proof of postage receipt, and a member of our customer service team will assist you regarding this matter.

As soon as your item is processed and received, your refund would be issued as a email notification that your returns have reached our store. Please note that it can take 3 - 5 working days for the payment to show up in your account depending on the card issue. If you do not receive your refund 7 days after the email notification has been sent please contact a member of the customer service team using our contact details or live chat function.

Unfortunately we do not refund delivery charges on any orders regardless of location.

Here is how to overcome this hurdle: - First, log into your account - Check your order history and select the order you want to return - you can match this with the order number. - Got it? Click on 'return items' and follow the on screen instructions. If you don’t have an account with us, that is also fine! Make sure to package up your unwanted item(s) with a note inside including your name and order number (you order number can be found in your confirmation email). Download your returns label, and post back to us via your local post office eg Royal Mail. Please remember to keep your proof of postage. PS....do you want to be a GodGear regular? Create your account here

In order to avoid confusion and delay in your refund please ensure to keep orders separately and in their original packaging.

In the checkout section, you will see a box/field labelled "Coupon Code". Enter your promotional code (be mindful that promotional codes are CASE sensitive and therefore codes should be entered in exactly as written). Hit the 'Use now' button. If your code can be used for the items in your cart then an updated price will be displayed showing the amount saved and the new price to pay at checkout. If you see red text saying “Invalid coupon code” it may be because the code has been input incorrectly or the code entered isn't applicable to the items in the cart. Please note that only ONE promotional code can be used per order.

Are you getting the "invalid code" message? Here are a few tips to consider before getting in touch: - All codes have an expiry date, therefore check the email in which you received the code to confirm the date of expiry. - Some codes may not apply to all the items in your basket such as limited edition pieces. - Make sure you are entering the code considering the letter cases and without any spaces. This is will impact on whether the promo code will work. - Make sure you have selected the relevant delivery method, if your code is a delivery discount. (Please note that all other codes only take effect on the products within the shopping cart and not the delivery charge unless its a delivery promotion.)

Some promotional codes are only applicable to selected items or categories on our website. Check your email with the code to see if there are items excluded.

If you have forgot your password for your account, do not worry! Go to 'Log in' at the top right hand corner and click "forgot password" and you shall receive an email detailing how to go about retrieving your account. If you haven't received an email, please ensure to check your spam and junk mail. Once you receive the email, follow the steps to reset your password.

Need to change your password? Log in to your account using your current password and follow the steps under account information. If you wish to change your password, follow the only screen instructions in order to change your current password.

Log in to your account using your old email address. Under account information click on 'edit email address/password'. Once you have type in your new email address click continue and your changes will be automatically updated. It's so simple!

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.