Question 1

IS IT SAFE TO ORDER ONLINE?

Accepted Answer

All our only payment methods are secured to ensure that your banking details cannot be identified by hackers who try to incept the transaction process.

Question 2

WHAT ARE THE PAYMENT METHODS I CAN CHOSE FROM TO MAKE THIS ORDER?

Accepted Answer

We accept payment in all shapes and sizes! This includes payment methods such as; 
- Visa 
- Visa Debit 
- Solo 
- Maestro 
- Electron 
- Paypal

You can be rest assured that GodGear is a safe space and aim to provide the upmost security when using your payment cards in our online store.

Question 3

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Accepted Answer

Once an order has been made, an automate confirmation message will appear on the screen with your order number. You will also receive an order number via email detailing your order number, your items, cost and a list of instructions about how your delivery will be made. This can take up to 30 minutes to arrive in your inbox - keep a look out. Once the team have processed you order request, you will receive a second email to inform you that your order has been dispatched.

Question 4

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

Accepted Answer

Once you have placed your payment has been accepted, you will receive a confirmation email from info@thetwelfthcollective.co.uk. If you have not received your email within five minutes of your purchase, please ensure to check your Junk/Spam folder. If you have still not received your order conformation please contact us. Contact methods can be found on our contact page.

Question 5

CAN I MAKE CHANGES TO MY ORDER? (eg Address)

Accepted Answer

We really want to ensure you get your parcel through the door ready in time to start the next conversation with your outfit. We totally understand that there are many options to choose from at GodGear Apparel and you may want to change or even add to your order. However, unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Question 6

HOW CAN I CANCEL MY ORDER?

Accepted Answer

Unfortunately we are unable to cancel or amend orders right now due to the speed in which we process and ship our products out . Please return any items you no longer wish to keep by following the instructions found on our website here or in the invoice found in the parcel itself.

Question 7

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

Accepted Answer

We are sorry to hear that you have received an incorrect or faulty item. In order for us to quickly make it up to you and get the issue sorted, please can you send us a message with the following information: 
- Your full name
- Your order number
- Product name (this can be found on your order confirmation email or your invoice placed in your packaging)
- A picture of the fault / incorrect item
- A small description of the problem.

A member of our customer service team will reach out to you as soon as possible and talk you through the next steps.

Question 8

CAN I EXCHANGE AN ITEM?

Accepted Answer

We do not offer an exchange facility here at GodGear Apparel. If you will like to make an 'exchange' simply return your item(s) using the return instruction found on your invoice or here on our website and order the item you want to replace it with. Your returned item will be processed and a full refund of the item will be made. Your new order will be processed as a normal order simultaneously. For more information check our returns and refunds FAQs or check out our returns and refunds policy, here.

Question 9

HOW DO I CHANGE MY SAVE PAYMENT DETAILS?

Accepted Answer

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

FAQs